The Ochil Fudge Pantry Ltd is committed to providing a top quality product and an excellent service. If you have sent or received any product that you are not entirely happy with either the product or the service, please contact us with your comments.

By using this site, you agree to the following terms of use. The Ochil Fudge Pantry Ltd reserves the right, at any time, to modify, alter or update these terms of use.

Refund Policy

You have the right to cancel your order within seven days from receipt of order.
To cancel your online order please contact us via email to orders@ochilfudgepantry.co.uk and return your complete order packaged carefully in the original packaging to The Ochil Fudge Pantry Ltd, Unit 25 The Trade Centre, Bruce Street, Alloa, Clackmannanshire FK10 1RX.

Refunds will be processed on receipt of returned goods.

Products and Allergen Information

All specifications are approximate only and as the products are hand made, subject to some variation and deviation.

All products have allergen information within their description. Whilst every precaution has been taken to ensure that there is no contamination from nuts in our non nut based recipes we cannot guarantee that products are free from traces of nuts.

Ordering

All orders are accepted when your payment is processed and you have been notified that your goods have been dispatched.

You are able to correct errors on your order only up to the point at which you click on “submit” on the final page of our ordering process.
We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.
All orders are processed as soon as possible. If for any reason your order cannot be immediately fulfilled you will be notified straight away.

Where the product has not arrived in perfect condition, we will refund the cost of the goods OR we will replace the goods. Your statutory rights are not affected.

Pricing details

The prices listed on this Site are our prices prevailing at the time you submit your order. However, you accept that mistakes can be made when uploading prices onto the Site, or that; prices may vary between when we display a price and when goods are purchased. Accordingly, we may validate your order before we accept it. Where the correct price is higher than the price displayed on your order we may contact you by e-mail or telephone to let you know the correct price and provide you with the opportunity to cancel your order.

Any offers we make are designed to be used independently, and are not available in conjunction with any other offer.

Delivery

Delivery may be made in one or more instalments using a variety of carriers. We do not dispatch on Saturdays or Sundays. We cannot dispatch by carrier or by Royal Mail Special Delivery on a Friday for guaranteed Next Day delivery. Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries.

Without prejudice to your statutory rights we accept no liability for any failure to ship products where this results from acts of God, civil commotion, riots, flood, draught, fire, legislation or other factors outside our control, or our decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that we take all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases we will not process any payment or will immediately refund any payment made, in full.

It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from non-shipment.

Consumption of goods

Consumable ambient goods must be consumed prior to the ‘use by date’ endorsed on the product label.

Taxes

You are responsible for the payment of any import duties and taxes levied in your country of residence. We have no control over these charges and cannot predict what they might be. You should contact your local customs office for further advice.

Rights

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to The Ochil Fudge Pantry Ltd. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with The Ochil Fudge Pantry Ltd or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above,  modification, distribution, or republication is strictly prohibited.

Disclaimers and limitations on The Ochil Fudge Pantry Ltd’s liability

Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an “as is” basis with no warranty, and in particular, www.www.ochilfudgepantry.co.uk limited does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice.

Website terms and conditions

External sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the “external sites”) The Ochil Fudge Pantry Ltd is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to ‘cookies’, personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.
These Terms and Conditions do not affect your statutory rights.

Accuracy of content

The Ochil Fudge Pantry Ltd has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed inclusive of VAT.

The Minimum weights, dimensions and capacities given are approximate only and are intended only to provide a general description of the goods. To the extent permitted by applicable law, The Ochil Fudge Pantry Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. The Ochil Fudge Pantry Ltd shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Law, jurisdiction and language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scottish Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Scotland. All contracts are concluded in English.

Use of information by third parties for marketing

Apart from using your personal information to process any orders you may place, if you provide us with an email address, it will automatically be entered into our regular email update service. If you do not wish to receive updates or marketing information, please contact us.

Provision of information to third parties for order fulfilment When you purchase products or other services through our website, we provide information about you to the courier company, bank/credit card company or other involved third party to ensure the successful fulfilment of your order. Each receives only information they require in order to effectively provide their services to you.

Use of cookies

Cookies may be used on the site to help provide you with appropriate information during your visit. These cookies may be placed on your computer’s hard drive. If you wish to switch off cookies your access to the site will not be affected. No cookie created by our website stores personal details about you.

Membership of our mailing list

We maintain a general mail update to keep our customers and others who have expressed an interest informed about news, special offers, new products and other important information.

We hope you will find these updates interesting and informative. If you would rather not receive them please unsubscribe from any e-mailing list at any time by clicking the Unsubscribe link within the email or by writing to us at the address below. To help ensure we correctly remove your details from the database please remember to include in your letter or e-mail the contact details we are using to send the mailing to you.

We reserve the right to limit certain special offers to those who subscribe to their e-mail services.

Security of our lists and information

We ensure that our customer information, mailing address information and all data submitted to us is stored on secure databases and protected (both on the webservers used and at our offices) by hardware, software and passwords, from access by anyone but authorised staff.

We and our Internet Design Service frequently analyse our website logs to constantly improve the value of the materials available on our website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that use the site.

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