When will my order arrive?
Your delivery date will depend on the shipping and delivery method shown and paid for. We normally dispatch orders within 3 days but from 1st October to 31st December this can be a little longer due to the high volumes of orders we receive at that time.
Can I order for a specific date?
Yes, if you communicate with us at the time of ordering we will do our utmost to ensure delivery requests are met. We are however at the behest of the Royal Mail so as long as they do their job, most things can be achieved.
How do I cancel my order?
Whilst we hope it won’t happen we realise that on occasions you require to cancel your order. Please send an e-mail to firstname.lastname@example.org advising us that you wish to cancel and quoting your order number and stating the reason for cancellation.
If your order has already been dispatched and you decide to cancel then you can return it to us assuming it is undamaged and in the original packaging, if there is no fault with the order and this has purely been a “change in requirements” then this return will be at the customer’s cost.
Can I change delivery details after an order is placed?
If an order has been placed but there is an error in the information provided, you can contact The Ochil Fudge Pantry to amend these details. Depending on the stage of the order we may be able to assist and will try to be as accommodating as possible.
Can I change delivery details after an order is dispatched?
Once an order has been dispatched The Ochil Fudge Pantry cannot amend any delivery details, or offer any refunds unless the product itself is proven to be faulty.
What are my UK delivery options?
For UK delivery, we use Royal Mail and DPD Courier, Royal Mail is the standard 1st and 2nd class service we are used to, DPD are an overnight courier service and are the most expensive option but fastest way to deliver your orders.
Royal Mail 24 Hour Tracked - £4.99
Royal Mail 48 Hour Tracked - £3.99
Please note that for UK orders, delivery times may depend on your local Royal Mail service so please contact your local Royal Mail service for any delivery enquiries.
We also offer free local pick up for UK customers. This delivery option allows you to pick up your order from our premises. Our address is Unit 1 Millar Court, Whins Road, Alloa, FK10 3SA. Note: Please only choose this option if you are able to pick up your order from this address.
*Please be aware that during our busy periods, i.e. Christmas, it may take longer than usual to fulfill orders.
What are my international delivery options?
For International delivery, we use Royal Mail which usually takes between 10-15 days, the cost is on a case by case basis but is usually between £22 and £30.
Can I track my order?
For Courier selection, an email or text will be sent updating you throughout the parcels journey from us to you.
For Royal Mail, a “tracking number” will be added to your online order, you will then receive an automated email from us containing this information, from there you can track your delivery.
What happens if I am not in when my fudge is delivered?
If you are not present when the courier or Royal Mail attempts delivery, a card should be left to arrange re-delivery or you can pick up from the relevant depot/local post office, whatever is more suitable to you.
Can I have my order delivered to another address other than my own?
Yes, it is no problem to select an address other than your own and we will dispatch there for you.